Product support as service
Because your business priorities matter most
Featured technologies:
What we do in product support service
1
Monitor and fix errors
in code and software to ensure continuous performance.
2
enhance software platforms
by improving features, and other aspects affecting workflow.
3
remove outdated functions
replace them with optimized code using the latest technologies.
4
improve system performance
user experience, and vulnerabilities through testing and application maintenance.
5
test software for issues
optimize performance, test legacy functionalities, workflows, and integration flaws.
6
24/7 security management
Provide patch installations, Single Sign-On, and Multi-factor authentication for SaaS applications and web app requirements.
Key Benefits for you
Focus on Growing the Business
Have enough time for prioritizing Sales and Marketing
Stay up to date with constant report
Spend just right focus and time for tech maintenance reports
Plan and ensure Innovation
Bring your best ideas, focus on strategy without routine tasks overwhelming
Money wise
Using product support as Service, you can save up to 40% compared to hiring on a project basis at an hourly rate.
How we build the workflow of support as service
- Regular app update schedule and prioritize security updates.
- Use tools like screen recording, bug diagnostics, analytics, and crash reporting to identify issues and areas for improvement.
- Develop a standard method for notifying users of updates and their benefits, and provide support if needed.
- Monitor app update statistics and feedback to improve the update process.
- Conduct thorough testing before releasing updates, including internal QA and beta testing.
- Take advantage of remote configuration to change app data based on user needs.
- Deploy new features without immediate activation to test them gradually and minimize impact if issues arise.
- Use feature flagging to provide different experiences for users with different needs or preferences.
- Decide how to handle bugs and issues in production, whether through new app versions or remote configuration changes.
work
This is our distributed team. Since 2020-2021 covid times, then 2022 war time, we found it as the best flexible yet productive way to cooperate on projects.
Mobile banking app
Modern banking / web app for business and individual clients.
- very fast flow for registration european ibans
- customisable business fees
- swift / sepa transactions
- modern ux / ui for both mobile and web client
Smart homes management app
A several apps for homeowners, electricians and admins for managing different smart homes features such as:
- different light scenes and scenarios setup
- security cameras streams analyze using ai models
- on / off grid scenarios management with own power supplies usage such as batteries or solar stations
Let's make something amazing together
Choose us as a strategic partner and rely on work principles that matter most.
Start by saying hi
Why should you choose us?
Agile approach. Adaptability and iterative approach.
The agile approach allows us to be flexible and adaptive during the development process, enables teams to quickly respond to changes and deliver high-quality results. It also promotes collaboration, continuous improvement, and customer satisfaction.
Product mindset. Bring ownership to your product.
A product mindset helps us prioritize the end-user's needs and goals, leading to better product design, development, and delivery. It also fosters the culture of innovation, ownership, and accountability, resulting in higher customer retention and revenue growth.
Full transparency. During all development.
Full transparency builds trust, accountability, and alignment among our clients, enabling them to make informed decisions and track progress effectively. We’re also always open for feedback, continuous improvement, and a sense of partnership.
Deep tech expertise. Best practices in Github.
It allows us to use the latest and best engineering practices, tools, and frameworks, resulting in higher quality, scalability, and reliability of the software. It also enables faster innovation which leads to constant product actuality.
Smooth communication. Everyone is on the same page.
We believe that reliability between partners builds both from the tech side and communication. Tend to reduce misunderstandings, delays, and errors, we foster a sense of collaboration, transparency, and empathy, resulting in better relationships, higher productivity, and client satisfaction.
Data and IP protection.
High-security standards, GDPR compliance ensures the confidentiality, integrity, and availability of sensitive information, preventing data breaches, intellectual property theft, and legal liabilities. Stick the compliances to all legal and regulatory requirements, build trust with clients, and enhance your brand reputation.
Our client succeed
Clients Feedback
“Tech Ask OU has delivered the project on time, exceeding the client’s expectations. They have communicated frequently and updated the client, ensuring an effective workflow. Their quality of work and timely delivery are hallmarks of their work. They have been proactive, communicative, and responsive.
The quality of work in tight deadlines they provide is outstanding.”
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Read articleOther services we provide
Full Product development
Our team can take an idea and turn it into a fully functional product. We manage the entire process from the initial planning and design to the development, testing, and launch of the product.
Learn more
Ideation and MVP building
Our prototyping approach helps clients quickly create a functional prototype, idea analysis helps refine and validate products from a technical perspective. MVP building speaks for itself.
Learn more
Product upgrade
Basically, we help clients to upgrade their existing product to keep up with technological advancements, improve performance, optimize for search engines, and refactor the codebase for improved maintainability.
Learn more
Dedicated teams
Staff augmentation is a perfect fit for businesses that need to rapidly scale their development capabilities or looking for specific technical expertise to add to their team.
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Tech Consulting
And there is a service which we love the most - to meet with client teams and see where our expertise in product architecture, cloud infrastructure, and software development could work best.
Learn moreProject in mind
You can also write to us directly to our mail with project thoughts, especially, if you want to proceed on a free tech consulting call.